Write to us
In the app: Settings > Write to us. Safety reports are answered within 24 hours, everything else within two business days. By email: hello@peatchy.app.
Support
Here is how to reach a person.
Peatchy is a small team, and a real person answers everything. Here is where to write, how long it takes, and the fixes for the things people ask about most.
How fast we answer
What to expect, and when.
- Safety reportsRead and answered by a person within 24 hours.
- Everything elseAn answer within two business days.
- VerificationA person checks your selfie, usually within a day.
- Data requestsExport or deletion, answered within 30 days.
Sign-in codes
Codes arrive by email within a minute. If you do not see one, check your spam folder. You can ask for one new code per minute, and each code works for 10 minutes. Sign in with Google works too, and on iPhone so does Sign in with Apple.
Verification
A person on the team checks your selfie against your profile photos, usually within a day. The selfie is deleted after the check.
Payments and refunds
The founding membership is paid once and never renews. Gold renews until you cancel it in your App Store or Google Play settings. Ask within 14 days of a purchase and you get your money back, one email. On Google Play we refund it ourselves. App Store purchases are refunded by Apple: request it at reportaproblem.apple.com and tell us, and we back every request made within 14 days.
Delete your account
To delete your Peatchy account (Peatchy is made by Think Elevated LLC): in the app, open Settings, tap Delete my account, then Delete forever.
Without the app, email hello@peatchy.app from the address you sign in with and ask us to delete the account. We only delete an account when the request, or a reply confirming it, comes from that account’s sign-in address. If you use Sign in with Apple and chose to hide your email, the address we have is the private one Apple made for Peatchy (your Apple Account settings show it under Sign in with Apple): tell us that address and we write to it first, and we delete the account once you reply to confirm. A person deletes the account for you and replies within 30 days.
What is deleted, when nothing is open against the account: your profile, photos, verification selfies, likes, matches, messages, prompt answers and your sign-in are removed right away, and the files are purged from storage shortly after. The technical trail goes with them: the devices you signed in from, when calls happened, who you blocked.
What we keep, and for how long: purchase records (what was bought, when and for how much), for seven years, because tax law asks for them, with your name and account taken off them after three years. Our moderation records: the team’s log of the actions it took on the account, such as reviewing a report or issuing a ban, for two years. Any safety case or legal hold that concerned the account, for as long as the law requires and three years after it closes. Any entry about the account in our register of requests from law enforcement, on the same clock, and our record of any deletion request you sent us, for three years. The log of emails we sent you, for two years, with your address taken off it after 90 days. Our sign-in log, which records your address and your IP each time you sign in, for 90 days. If the account was banned, it is closed rather than deleted: we keep the ban, the reports, the messages they point to, any appeal behind it, a one-way fingerprint of the email address rather than the address itself, and the identifiers of the phones used, for three years from the ban, or until the ban is lifted. A job on our servers does all of this every night. Backups of the whole database are kept for 30 days, so a copy of anything deleted can still exist in a backup for up to 30 days.
If your account is on hold while a report is reviewed, it cannot be deleted until that review is finished. Write to us and we complete the deletion then. The Privacy Policy covers this too.
Your data
To export or delete your data, use Settings > Write to us in the app or email hello@peatchy.app from the address you sign in with (if you hid your email with Sign in with Apple, see Delete your account above for how we confirm it is you). We answer within 30 days. Your rights are listed in the Privacy Policy.
Report someone
Reporting takes three taps in the app and a person reads it within 24 hours. The Safety centre explains what happens next, step by step.
Press
press@peatchy.app reaches the team directly. We reply within a day.
Who makes Peatchy
Anything this page does not cover goes to hello@peatchy.app. Peatchy is made by Think Elevated LLC, 254 Chapman Rd, Ste 208 #18259, Newark, DE 19702-5422, USA. Phone: +1 (302) 889-1344. Email is the fastest way to reach a person.